Alicia Breakwell joined the Appleton Woods team in October 2021 as a Customer Service Officer.

Before joining the team, Alicia completed her undergraduate and master's degrees at the University of Birmingham. Alicia enjoys using her scientific knowledge to recommend products to our customers, and is passionate about helping labs to become more sustainable.

Read on to find out how Alicia's expertise can help you and your lab (and how you can win free doughnuts!)

What did you study at university Alicia?

I studied my undergraduate degree in Biomedical Materials Science, which involved learning about Biomaterials which are used to replace or restore the function of tissues in the body. During my studies I found a love for Microbiology, and I went on to complete a master's degree in Microbiology and Infection. I really enjoyed learning about the ways pathogens cause infections, and how scientists and doctors target these microorganisms to improve patient outcomes.

What is your job role at Appleton Woods?

I am a Customer Service & Marketing Support Officer here at Appleton Woods. My role is hugely varied from day-to-day, but my main role is to ensure our customers' orders are processed quickly and accurately. I really enjoy communicating with our customers and finding the best products for their experiments. If an item you need is not in stock, I will always try to find you a suitable alternative wherever possible! Alongside my customer service role, I also support our marketing team by assisting with the creation of content for our social media platforms, website and other resources, which I thoroughly enjoy.

How does your science background help our customers?

During university, I completed two final year laboratory research projects and several lab-based experiments. Having conducted my own research using a range of laboratory equipment, consumables and reagents, this experience has equipped me well to assist our customers with product recommendations and many other enquiries.

Click here to contact Alicia with any enquiries!

What are your career goals at Appleton Woods?

The great thing about working at Appleton Woods is that there are so many career options to explore. I am currently working on some exciting projects with our marketing team, and I am hoping to complete additional training to enable me to move into a role within this department in the future.

Results of Our 2022 Customer Satisfaction Survey

At Appleton Woods, we are passionate about providing excellent customer service and we are extremely proud of the wonderful feedback we received from our customers in 2022!

Would you like to win free doughnuts or chocolates? Enter our Customer Satisfaction Survey to be in with a chance!

Customer feedback is highly valued by the entire Appleton Woods team. Click here to enter our short Customer Satisfaction Survey and be in with a chance of winning free doughnuts or chocolates!